What's your return policy?
You may return your purchase for a full refund (we'll also refund the return shipping cost, if the return is a result of our error) within 30 days of delivery of your shipment subject to our return guidelines listed below. Please note that we cannot accept the return of used or opened items, or items returned more than 30 days past delivery. The buyer/recipient is responsible for all fees imposed, including import taxes, customs duties, and fees levied by the buyer's country. Additional charges for customs clearance are your responsibility.
How quickly will I receive a refund?
You can expect a refund in the same form of payment originally used for purchase, within 7 to 14 business days after placing your return in the mail. Refunds are completed in 3-5 days after they have been received and processed. We will send you an e-mail to let you know when the refund has been completed. The buyer/recipient is responsible for all fees imposed, including import taxes, customs duties, and fees levied by the buyer's country. Additional charges for customs clearance are your responsibility. We have no control over these charges, of course. If you are concerned about possible charges please check with your Customs office and/or Postal Service
What's your shipping policy?
If a package is returned due to an incorrect address the buyer is responsible for the additional postage to reship! Please, double check your mailing address before making a purchase. The buyer/recipient is responsible for all fees imposed, including import taxes, customs duties, and fees levied by the buyer's country. Additional charges for customs clearance are your responsibility. We have no control over these charges. If you are concerned about possible charges please check with your Customs office and/or Postal Service. Unfortunately we are only set up to ship to USA and Canada at this time. If you would like to make a purchase to ship elsewhere please contact us at firstname.lastname@example.org and we will check to see if shipping is a possibility.
Where are your items shipped from?
Our products are shipped from Chicago, IL. Please email us for a return authorization number and specific instructions including the proper shipping address if you're returning products.
What should I do if I have trouble placing my order?
For any technical difficulties you are experiencing with our website, please call us 877 665-1290, Monday-Friday 9 am - 5 pm EST, or email us.
What should I do if I can’t complete the checkout process?
If you have correctly entered all your information and are unable to complete the checkout process, we may need further information for our security check. Please call 877 665-1290, Monday-Friday, 10 am - 4 pm EST to verify your information so we can process your order.
Can I place my order over the phone?
If you prefer to order by phone, please call us toll-free at 877 665-1290. Our phone lines are open Monday-Friday 10 am - 4 pm EST, and our friendly Customer Service team will help you.
How do I pay for my order? / What payment methods do you accept?
We accept Visa®, MasterCard®, American Express®, as well as debit cards. Our servers encrypt all information submitted to them, so you can be sure your credit card information will be kept safe and secure.
How will the charge show up on my credit card?
The charge for your order will appear on your credit card as: DNM Market.
How quickly are orders be processed?
Orders received before 3 p.m. Central are processed within two business days of payment authorization Please note that on occasion, such as during holiday rush and large sale events, there may be a slight delay in processing time. Your business is important to us, and we make every effort to process your order as quickly as possible.
How do I track my order status?
If you have a Samsung.com account, you can sign in to check your Order Status. If you do not have an account, you may call us toll-free at 877 665-1290, Monday-Friday 10 am - 4 pm EST with your order number.
Once your order ships, you will receive a shipping notification that includes tracking information. You can track your shipment through the carrier using this information.
How do I cancel an order?
We do everything we can to ensure that your experience at Dogs Naturally Market is a positive experience. To cancel your order, please call us toll-free at 877 665-1290, five days a week, 10 am - 4 pm EST, or email us.
How do I know shopping on Dogs Naturally Market is secure? ***